Stonebrook Healthcare Center

Mark

I moved my wife to Stonebrook Healthcare Center so far, I'm very, very impressed. They answer their phones after 3 rings and sometimes sooner. They pass you over to the station area where my wife is and they pick up, and the nurses have been just awesome over there. I don’t care if they're from America, Philippines or from a Hispanic country; they're all equally as nice. At the other place I didn't get that, I got a lot of frosty attitude from the nurses whether they're registered nurses or LVN. So, this place here has a good staff person that makes sure these people understand what this Covid stuff floating around us is. We can't get in there and see our loved one so they do have to step up and that's just the fact, if they don't then people like me will probably break the doors down to get in and see my wife. We can do window visits everyday if we want. I went out bought a baby monitor so we could talk through the window, I bought her own tablet so we could communicate via vid chat whenever we want. They have all their patients in their own rooms regardless because they don't want a Covid spread of any kind. They're very cautious but she has the bed by the window so I can walk up from the parking lot and go right to her window and talk with her as long as the nurse could turn on the baby monitor. As far as looking at the room, I don't think I've ever seen a hospital room or a care facility that had matching furniture, but it's very nicely furnished. The carpet is obviously commercial grade and it looks like they just put fresh carpet in. I don't even call it carpet I call it soft floor because they need that for a wheel chairs over, and of course they can't have a fancy carpet. They won't even let me go in the lobby in the front of the building because that's how strict they are, and that's fine, I respect that. As far as cleanliness on the place, visually it looks very clean. They have a nice courtyard I went by that the other day just to check the place out and it's well-kept and well landscaped. Cleanliness appears to be there, they practice it on the exterior, and the rooms appear to be clean and even my wife looks like she's been taken care of. They've given her more bed baths and eventually they'll get her up and start taking her to the shower. She even looks healthier. Medicare was gonna stop coverage for my wife, so I appealed with the help of a lady from Stonebrook. She gave me information and I did the right thing and spoke with the Medicare facilitator. She's not eating; she still got an intravenous tube so they're feeding her through a nutrient bag. It's a lot cleaner, a lot nicer, and more of an independent living lifestyle for her like having care around her and not really just her care but somebody is there for emergencies and stuff.

Nichole

My mother-in-law was in Stonebrook Healthcare Center for assisted care/rehab when she fell. They released her early, and they did a horrible job. They were short-staffed. My mother-in-law would ring the bell, and it would be 30 to 40 minutes before she had assistance. They knew she had onset dementia, but they expected her to do her physical therapy by herself when she couldn't even remember to take her pain medications. They weren't helping her get out of bed to walk more, and they did not train her very well on how to use the walker. It took my husband two weeks to rehab her enough for her to go to a senior living facility. They were just horrid, and I was devastated when they let her go away too early. I had positive interactions with the employees, but they were struggling. The employee ratio was too low. There weren't enough employees, and it would often smell of urine. The residents were not happy to be there.