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My first impression of Concord Royale was a pleasant experience. I called to set up an appointment and spoke with Dianne Pollard, Marketing Director and she was very informative and very friendly. When I arrived at the community, they were expecting me and made me feel welcome. They have tenure pins that the staff wears to show their years of service and every employee that I interacted with had many years of service. This is a family owned business and you can definitely tell that every resident feels right at home. The Director of Food Services has a passion for cooking and it shows in the variety and quality of the food that she prepares. I witnessed the care staff being very attentive to the needs of their residents and was impressed with the quality of care. The facility is decorated with nostalgic décor and is well maintained.
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