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Elmcroft of Maumelle was really nice. The lady that assisted us was nice and I really liked the community. It definitely seemed clean and the people were all friendly. It had good facilities and it was a nice place to be.
Thank you for your feedback, Gerry! We are glad to hear you had a pleasant experience at Elmcroft.
My mother and stepdad were at Elmcroft of Maumelle. My mother had broken her ankle, so the doctor at the Baptist Hospital put her in inpatient hospice. My stepdad was missing my mother, so he was jiggling doorknobs and he pulled a door open while a woman jerked the door and yelled at him. He slapped her, so he's been in a psych ward ever since. It's not a good situation. We've had a really difficult time, and Elmcroft wouldn't take him back because of the medication he is on. They had too many severe patients for the number of workers. They were understaffed. They had carpet down the hallways, which was probably a safety feature. They started out really nice, but now they're done with us. They kept stringing us on about my stepdad getting to come back there. The social worker from the psych ward called and asked if Elmcroft bothered to call us to tell us that they're not going to accept him, which we didn't, and she couldn't believe it. They had told us that corporate said that once someone strikes or slaps someone, they can't come back, but yet they never told us that and then they charged us for some days that we shouldn't have been charged for. I felt they didn't get the care that they should have had there. They were too sick to enjoy the activities, and they weren't there very long. They were in the more chronic part. The food looked so-so. It wasn't anything great, but it seemed clean enough. They need more staff and need to be more forthcoming with the information to the family.
We are sorry to hear that this has been a negative experience for you. Our mission is dedicated to enriching the lives of the individuals who live and work with us. We take this mission very seriously and we are saddened to hear your comments. What you described in your review is certainly not indicative of how Elmcroft does business or treats their residents. We are known for our compassionate, friendly, and experienced staff who goes above and beyond for our residents. We are truly sorry you felt differently and therefore would like to apologize.
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