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The campus is big and maybe a little dated, but don't let that steer you away. The staff here is very friendly, and the care seems top end. The food was decent, but not exciting, however I have only eaten at Pueblo Norte three times over the past couple years, so I may have gotten an off day or three. The fact that they can handle all levels of care up through skilled nursing is great. In the drastic event mom or dad would take a fall or need Skilled care or rehab, they don't have to go far, and for the other one, visitation is just across the campus. Which considering the beautifully landscaped grounds that can be a very enjoyable trip. The location is perfect. Right in the heart of Scottsdale, nestled by shopping, great dining, and even golf. Its easy to grab dad for a round of putt putt put and a beer, or get mom out for some shopping and lunch.
Pueblo Norte is a gorgeous facility located in a beautiful area of Scottsdale AZ. They are really a FULL service community offering Independent Living, Assisted Living, Skilled Nursing, Respite Care/Rehab, and more and the level of care provided in each area is exceptional. The community always feels like such a happy and welcoming place to be. The residents always appear happy and active – they all look healthy and very well cared for. I have never observed one inkling of neglect when it comes to the care provided to Pueblo Norte residents, in fact, I have witnessed just the opposite in that the staff members here seem to go out of their way for every resident – I have been told of many circumstances in which staff members have gone above and beyond for residents. The staff members are very patient, loving, and encouraging in their interactions with each resident. There are many options, services, and amenities to keep the residents living active, fun, and convenient lifestyles. Lifestyles full of choice, entertainment, and close friendships. Whether outdoors or indoors, the residents can keep busy taking classes, relaxing by the resort-type pool area, enjoying the putting green, getting pampered at the salon/spa, partaking in restaurant-style dining, and much more. The days are filled with fun activities, live entertainment, and more. An important aspect of Pueblo Norte, which I feel is always worth mentioning and is one of my favorite features is that every resident upon move-in is given a personal alarm system which they carry with them at all times. This is wonderful in that residents can reach out for help and assistance anywhere at any time in the event of an emergency. I know this helps the residents and their families rest easier and peace of mind in senior living is so very important. I would absolutely recommend touring Pueblo Norte – just be careful, you may never want to leave!
I recently had a client in the skilled care unit at this property. In the past the care and staff were quite good. Unfortunately, this recent experience was terrible. The staff were rude and unprofessional. The quality of care was poor and the client ended up going back to the hospital due to their lack of attention to her care needs and her declining status. I will not be recommending this property to anyone.
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