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Encanto Palms is an Assisted Living facility in Phoenix. Although the majority of residents are AL, they also offer respite care and hospice services. Another factor that sets Encanto Palms apart from other assisted living facilities is that they specialize in caring for residents with behavioral problems who cannot function accordingly in a standard assisted living community. For this reason, I would strongly caution the placement of residents who do not have behavioral health issues and who could easily maintain a functional life within a standard AL facility only because with behavioral issues can often come risky and/or bothersome situations such as violent outbursts, tantrums, odd behavior, etc. which can lead to uncomfortable, possibly even dangerous situations for those residents who do not have similar behavioral issues. While the staff members are trained in interacting with and caring for residents with behavior issues and I have seen how quickly they are able to calm residents and diffuse escalating situations, however, they cannot be everywhere at once and sometimes it takes minutes to for them to respond to a situation and within those minutes, anything could happen. I know that while the facility is well ran, clean, and offers adequate care – I don’t believe I would ever feel comfortable placing my loved ones in the facility UNLESS they had behavioral issues.
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