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Honestly, I don’t know how this place has not yet been ruled unfit for residents to reside. I have visited this facility several times over the years and I can tell you that each visit has been worse than the one prior. One, this facility has been overrun with bedbugs and I have yet to see a protocol for dealing with the bedbugs in a manner that is sure to eradicate them once and for all. My last visit was 4 months ago and families were still complaining about the bedbugs, so they obviously were still an issue as of 4 months ago – where exactly they stand today on the matter, I am not sure. Next, the quality of care provided to the residents is poor at best. The staff members are always acting as if they are in a rush when caring for a resident, making the residents feel intimidated in asking the staff questions or voicing concerns. They are very impatient with the residents, rushing their way through their shifts, which is concerning in itself as when they rush, mistakes can easily be made. One other thing, I don’t like the word “Hotel” in the name of the facility – “Hotel” insinuates short term, a place you visit and then leave. The residents need to feel at home within the facility and the word HOTEL just doesn’t represent a “home.” I have never understood why they chose that name for an Assisted Living facility. It would be okay if the facility specialized in short term care, day care, post op care/rehab – because then, those residents would only be staying for a short amount of time. An assisted living community promotes long term care and The Burkeshire Retirement Hotel does not represent long term. I would be very careful in choosing Burkeshire as an assisted living home – I know it’s been 4 months since I have visited – but I have been visiting this place for a few years now and I have yet to see the needed changes take place.
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