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Country Cottages at Birmingham, Hoover

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I Am A Friend Or Relative Of A Current/Past Resident

My family's recent experience with Country Cottages assisted living in Hoover, AL has been a nightmare. This was my first experience with caring for a loved one and I thought that we had found the perfect place for my father. I was wrong. We've had many problems. To begin with, our contract signing very was rushed, and was completed by an employee who I never saw again after that day. There were many things that were explained incorrectly or not at all. When we were recruited, there were lots of promises made. Haircuts, doctor's visits, and trips to the store for supplies are just a few of the services that we were told that my father would receive that never or very rarely happened. I would usually receive a very demanding phone call any time Dad needed anything. I was happy to do those things, but am still very confused about what we were told. Also not explained to me was the fact that Country Cottages reserves the right to raise their rates, as much as they would like, at any time, without notice. A few months ago my father's rates were raised by over $300.00 a month, less than 2 weeks before the payment was due. Certain members of the care staff and management began to lie to us and greatly exaggerate details about his health in order to raise their rates (ridiculous, over the top exaggerations). Eventually the director used this false information to force him to move out against his wishes. This situation has caused my family much hardship. I strongly recommend that you save your time, money, and sanity and avoid this place at all costs.

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