Franklin Park Stone Oak

Average Score: 4.0 (8 reviews)
21802 Encino Commons
San Antonio, TX 78258

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Description

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A brand-new community providing assisted living, Alzheimer’s and memory care accommodations and services, Franklin Park Stone Oak is one of San Antonio’s premier senior living communities. Our community has been designed from the ground up to be accommodating and inviting, and our friendly staff are highly trained to provide compassionate, individually-tailored services to our residents.

Franklin Park Stone Oak is one of five Franklin Park communities in Texas, offering a combination of amazing amenities and excellent services to seniors.

Featured Amenities

Throughout their stay, residents are presented with a number of activities and events in which to participate. These include social outings, intellectual programs, spiritual activities and recreational events. Activities that address the various needs of our memory care residents are also regularly held.

Accommodations at Franklin Park Stone Oak are available in both studio and one-bedroom layouts that include private baths with roll-in showers, kitchenettes and emergency call systems that utilize personal emergency pendants.

A number of premium amenities are available for our residents’ enjoyment. These include a private movie theater for watching movies, a cozy and well-stocked library, an on-site chapel for spiritual activities and even a spa with whirlpool tub. No matter the preference, we are sure to have something that each resident of our community can enjoy and appreciate.

Available Services

Each residence at Franklin Park Stone Oak is provided with routine housekeeping and laundry services. As needed, room service is also available. To help ensure that our residents can always look their best, we offer the services of our on-site beauty salon and barber shop.

As an assisted living and memory care community, we offer a number of personalized services to each of our residents. These may include incontinence care, dressing and grooming assistance, medication management, escort services and other activities of daily living.

Franklin Park Stone Oak invites individuals seeking assisted living, Alzheimer’s or memory care to become a part of our new community!

Costs

  • Assisted Living From: $2,995/Month
  • Memory Care From: $4,395/Month

Property Info

  • Emergency Services: Less than 5 Miles
  • Shopping: Less than 1 Mile
  • Recreation: Less than 5 Miles
  • Minimum Age: 55
  • Resident Capacity: 117
  • State License #: 104834
  • Semi-Private Units
  • Private Units
  • Studio Apartments
  • 1-Bedroom Units
  • 2-Bedroom Units
  • Air Conditioning/Climate Control
  • Kitchenette
  • Emergency Call System
  • 24-Hour Staffing
  • Beauty/Barber Shop
  • Chapel Services
  • Theater
  • Spa and Whirlpool Tub
  • Library
  • Activities Center and Game Room

Activities

  • Full-Time Activity Director
  • Spiritual Activities and Events
  • Trips and Outings
  • Socials and Parties
  • Mental and Physical Fitness Programs

Amenities

  • Outside Patio/Gardens
  • Computer/Internet Access
  • Cable/Satellite TV
  • Pet Policy: Pets allowed after assessment
  • Private Dining Room
  • Restaurant-style Dining

Services

  • Medication Management
  • Help with Activities of Daily Living
  • Transportation to Medical Appointments
  • Other Transportation Provided
  • Housekeeping
  • During Business Hours and Nurse On-call 24/7
  • Ambulation & Escort Services
  • Therapy Center

Map

Reviews of Franklin Park Stone Oak

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Review Averages

Expert (1)
Consumer (7)
2.0 out of 5.0
2.0 Stars
4.3 out of 5.0
4.3 Stars
Overall
3.0
4.4
Staff
professionalism, friendliness...
3.0
4.8
Activities
social, outings, events...
3.0
4.6
Food
quality, selection, service...
2.0
4.3
Quality Of Care
healthcare, services...
3.0
4.6
Facility
cleanliness, amenities...
Review by
consumer
Family or friend of a resident
5 Stars Overall
5 Stars Staff
5 Stars Activities
5 Stars Food
5 Stars Quality Of Care
5 Stars Facility

My Mother has only been a resident at Franklin Park Stone Oak for one month. We struggled with the decision of moving her to a senior community and wondered would she be happy. When taking a tour of the Stone Oak everything was so beautiful. The staff was very positive and friendly. We were also invited to stay for lunch. We could not believe how great the food was and the selection offered. The other residents seemed so happy and at Home. Well, it has been a month now and we cannot believe how much our Mother has thrived at Stone Oak. She has many new friends, she loves all the staff and she goes out on weekly outings. Her life is so fulfilled and we are so Happy!!

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Review by
consumer
Visitor
5 Stars Overall
5 Stars Staff
5 Stars Activities
5 Stars Food
5 Stars Quality Of Care
5 Stars Facility

I was asked by a close friend to help find an assisted living facility for their parent. I didn’t want my efforts to be wasted so thought I would share my review. Being the type who does lots of research before making a commitment on any purchase, let alone something as important as this, I did mine. I talked with folks who shared their perspective and other research methods, including online. I am in my mid 60’s myself, so feel like I am little more empathetic than a younger person may be. The facility is beautiful and you are struck with the quality of the facility from the second you walk in. The rooms are very well thought out and homey. The resident’s rooms have emergency call systems in place, showers you can roll into and a homey nice layout. I think some of the rooms even have a little kitchenette.

Of course they offer standard housekeeping and laundry services. The kitchen is an area residents normally wouldn’t be in, but no expense seemed to be spared there with everything being stainless steel, amazing stoves, ovens and freezers. The facility even has a private movies theater, library, a small chapel, spa etc.

Frankly, no matter how nice the facility may be, the people running it are most important component to trust a loved one with. Observing the interaction of the staff with the residents, I got a sense of sincerity, friendliness and caring. I have always felt it takes special people to be care givers to the elderly and treat them with the kindness and respect they deserve. I was assured by senior management that they understood that their staff is the single most important element and that they are constantly educating, monitoring, reviewing and hiring the best they can in this area.

If the staff is first class, then simple logic dictates that the quality of care has to be there. Again my observations and answers to my questions gave me comfort that the quality of care is mirrored with the quality of the staff, which I thought were impressive.

Though I did not eat there, I was able to tour the first class kitchen, which is larger than most restaurants and by far nicer. I was shown freshly prepared foods and how clean and sanitary the whole kitchen is. I forgot to mention the cozy dining areas which i liked. I was told by the two I talked to that food was typically very good, with different daily offerings.

Well this review is longer than I expected, but having visited other assisted living, this is only one so far that I gave five stars to and recommended to my friend. I hope it was helpful and I will update it should anything change, positive or negative.

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Review by
consumer
Family or friend of a resident
1 Stars Overall
2 Stars Staff
2 Stars Food
1 Stars Quality Of Care
2 Stars Facility

My Dad was there three weeks and fell three times; no one called me or the Doctor attending him. He can't walk well but they let him wonder around unsupervised. We are dissapointed with their "Platinum" care for the extra $850 per month; we had to supply everything, even the shower curtain. For $5300 per month this is such a poor value; I wish we had never taken him there. We moved him out today.

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Provider Response Mar 11, 2014

Dear family member,
Please accept our sincere apology for the issues you experienced in respect to your fathers’ stay at our community.
At Franklin Park Stone Oak, our goal is to provide the highest level of resident and family satisfaction. Unfortunately, we did not meet your expectations and have already made some staff changes to ensure that this will never happen again.
We deeply value the trust that families and residents place in us and do not take lightly the commitment we make to provide quality service. We regret your recent experience and we will learn from this situation.
If there is anything we can do in the future or if you have any questions, please let me know.
Yours in service,

Ed Marks, Executive Director

This is a response from a representative of Franklin Park Stone Oak

Review by
consumer
Visitor
5 Stars Overall
5 Stars Staff
5 Stars Activities
5 Stars Food
5 Stars Quality Of Care
5 Stars Facility

I I was very impressed when I had the opportunity to visit this community. They really seem to have their act together and the residents are very happy. Other communities should take a page from Franklin Park's "book"

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Review by
consumer
Family or friend of a resident
5 Stars Overall
5 Stars Staff
5 Stars Activities
5 Stars Food
5 Stars Quality Of Care
5 Stars Facility

My neighbor lives here and she absolutely loves it! She loves all the staff and they truly love her back. She says it gets better and better every day!

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Review by
consumer
Family or friend of a resident
4 Stars Overall
4 Stars Staff
4 Stars Activities
5 Stars Food
4 Stars Quality Of Care
5 Stars Facility

I have to commend the new management at Franklin Park Stone Oak. As someone who visits their loved one often, I have noticed how things are improving. I really like the new chef, and the people in charge seem to be making the right moves. I have met the new Executive Manager and its nice to see a fresh face and a can do attitude. Overall, it's a big improvement. I am glad to see the changes.

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Review by
consumer
Family or friend of a resident
5 Stars Overall
5 Stars Staff
5 Stars Activities
5 Stars Food
5 Stars Quality Of Care
5 Stars Facility

Franklin Park is great! They have made some amazing chnages in the last few months. I am happy to have my mom living here

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Review by
expert
Visitor
2 Stars Overall
3 Stars Staff
3 Stars Activities
3 Stars Food
2 Stars Quality Of Care
3 Stars Facility

This is a lovely community with flexible dining and activity schedules to meet all needs. The personal care, however is lacking. This facility's management must pay closer attention to what the floor staff are doing, and provide more training.

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Provider Response Sep 20, 2013

Thank you for taking the time to write a review of our community. We would appreciate the opportunity to hear more about your experience so we can further look into your observations that prompted you to write a review. Franklin Park maintains an open door policy and we want to look into and resolve any concerns. Please contact the Executive Director to schedule a meeting.

This is a response from a representative of Franklin Park Stone Oak

Rating

 

Expert Ratingstooltip

Recommended by 5 out of 6 local experts
Expert rank: 69th percentile
 

Consumer Ratingstooltip

SeniorHomes: 4.7 out of 5 (3 reviews)
 

Government Recordstooltip

State Inspection Violations: 7
As of: November 27th, 2013

The information above will help you navigate the challenging decision of selecting a senior living provider but should not be solely used to make a decision. We recommend that you consider and tour multiple communities and consult other sources before you make your decision.

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