Franklin Park Stone Oak

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21802 Encino Commons, San Antonio, TX 78258

Assisted Living, Memory Care

Please call 1-800-696-0216 to speak to a Care Advisor to find a provider nearby.

Description

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A brand-new community providing assisted living, Alzheimer’s and memory care accommodations and services, Franklin Park Stone Oak is one of San Antonio’s premier senior living communities. Our community has been designed from the ground up to be accommodating and inviting, and our friendly staff are highly trained to provide compassionate, individually-tailored services to our residents.

Franklin Park Stone Oak is one of five Franklin Park communities in Texas, offering a combination of amazing amenities and excellent services to seniors.

Featured Amenities

Throughout their stay, residents are presented with a number of activities and events in which to participate. These include social outings, intellectual programs, spiritual activities and recreational events. Activities that address the various needs of our memory care residents are also regularly held.

Accommodations at Franklin Park Stone Oak are available in both studio and one-bedroom layouts that include private baths with roll-in showers, kitchenettes and emergency call systems that utilize personal emergency pendants.

A number of premium amenities are available for our residents’ enjoyment. These include a private movie theater for watching movies, a cozy and well-stocked library, an on-site chapel for spiritual activities and even a spa with whirlpool tub. No matter the preference, we are sure to have something that each resident of our community can enjoy and appreciate.

Available Services

Each residence at Franklin Park Stone Oak is provided with routine housekeeping and laundry services. As needed, room service is also available. To help ensure that our residents can always look their best, we offer the services of our on-site beauty salon and barber shop.

As an assisted living and memory care community, we offer a number of personalized services to each of our residents. These may include incontinence care, dressing and grooming assistance, medication management, escort services and other activities of daily living.

Franklin Park Stone Oak invites individuals seeking assisted living, Alzheimer’s or memory care to become a part of our new community!

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Costs

  • Assisted Living From: $2,995/Month
  • Memory Care From: $4,395/Month
  • Assisted Living From: $2,995/Month
  • Memory Care From: $4,395/Month

Amenities

Property Info

  • Licensed Capacity: 125
  • Emergency Services: Less than 5 Miles
  • Shopping: Less than 1 Mile
  • Recreation: Less than 5 Miles
  • Minimum Age: 55
  • Resident Capacity: 117
  • State License #: 104834
  • Semi-Private Units
  • Private Units
  • Studio Apartments
  • 1-Bedroom Units
  • 2-Bedroom Units
  • Air Conditioning/Climate Control
  • Kitchenette
  • Emergency Call System
  • 24-Hour Staffing
  • Beauty/Barber Shop
  • Chapel Services
  • Theater
  • Spa and Whirlpool Tub
  • Library
  • Activities Center and Game Room

Activities

  • Full-Time Activity Director
  • Spiritual Activities and Events
  • Trips and Outings
  • Socials and Parties
  • Mental and Physical Fitness Programs

Amenities

  • Outside Patio/Gardens
  • Computer/Internet Access
  • Cable/Satellite TV
  • Pet Policy: Pets allowed after assessment
  • Private Dining Room
  • Restaurant-style Dining

Services

  • Medication Management
  • Help with Activities of Daily Living
  • Transportation to Medical Appointments
  • Other Transportation Provided
  • Housekeeping
  • During Business Hours and Nurse On-call 24/7
  • Ambulation & Escort Services
  • Therapy Center

Map

Reviews of Franklin Park Stone Oak

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Review Averages

Expert (1)Consumer (7)
  • 2.0 out of 5.0

    4.3 out of 5.0

    Overall

  • Staff

    professionalism, friendliness...

  • Activities

    social, outings, events...

  • Food

    quality, selection, service...

  • Quality Of Care

    healthcare, services...

  • Facility

    cleanliness, amenities...

  • Review by

    Family or friend of a resident

      Overall
    • Staff
    • Activities
    • Food
    • Quality Of Care
    • Facility

    My Mother has only been a resident at Franklin Park Stone Oak for one month. We struggled with the decision of moving her to a senior community and wondered would she be happy. When taking a tour of the Stone Oak everything was so beautiful. The staff was very positive and friendly. We were also invited to stay for lunch. We could not believe how great the food was and the selection offered. The other residents seemed so happy and at Home. Well, it has been a month now and we cannot believe how much our Mother has thrived at Stone Oak. She has many new friends, she loves all the staff and she goes out on weekly outings. Her life is so fulfilled and we are so Happy!!

    1 person found this helpful. Was this helpful?

  • Review by

    Visitor

      Overall
    • Staff
    • Activities
    • Food
    • Quality Of Care
    • Facility

    I was asked by a close friend to help find an assisted living facility for their parent. I didn’t want my efforts to be wasted so thought I would share my review. Being the type who does lots of research before making a commitment on any purchase, let alone something as important as this, I did mine. I talked with folks who shared their perspective and other research methods, including online. I am in my mid 60’s myself, so feel like I am little more empathetic than a younger person may be. The facility is beautiful and you are struck with the quality of the facility from the second you walk in. The rooms are very well thought out and homey. The resident’s rooms have emergency call systems in place, showers you can roll into and a homey nice layout. I think some of the rooms even have a little kitchenette.

    Of course they offer standard housekeeping and laundry services. The kitchen is an area residents normally wouldn’t be in, but no expense seemed to be spared there with everything being stainless steel, amazing stoves, ovens and freezers. The facility even has a private movies theater, library, a small chapel, spa etc.

    Frankly, no matter how nice the facility may be, the people running it are most important component to trust a loved one with. Observing the interaction of the staff with the residents, I got a sense of sincerity, friendliness and caring. I have always felt it takes special people to be care givers to the elderly and treat them with the kindness and respect they deserve. I was assured by senior management that they understood that their staff is the single most important element and that they are constantly educating, monitoring, reviewing and hiring the best they can in this area.

    If the staff is first class, then simple logic dictates that the quality of care has to be there. Again my observations and answers to my questions gave me comfort that the quality of care is mirrored with the quality of the staff, which I thought were impressive.

    Though I did not eat there, I was able to tour the first class kitchen, which is larger than most restaurants and by far nicer. I was shown freshly prepared foods and how clean and sanitary the whole kitchen is. I forgot to mention the cozy dining areas which i liked. I was told by the two I talked to that food was typically very good, with different daily offerings.

    Well this review is longer than I expected, but having visited other assisted living, this is only one so far that I gave five stars to and recommended to my friend. I hope it was helpful and I will update it should anything change, positive or negative.

    1 person found this helpful. Was this helpful?

  • Review by

    Family or friend of a resident

      Overall
    • Staff
    • Food
    • Quality Of Care
    • Facility

    My Dad was there three weeks and fell three times; no one called me or the Doctor attending him. He can't walk well but they let him wonder around unsupervised. We are dissapointed with their "Platinum" care for the extra $850 per month; we had to supply everything, even the shower curtain. For $5300 per month this is such a poor value; I wish we had never taken him there. We moved him out today.

    1 person found this helpful. Was this helpful?

    Provider ResponseMar 11, 2014

    Dear family member,
    Please accept our sincere apology for the issues you experienced in respect to your fathers’ stay at our community.
    At Franklin Park Stone Oak, our goal is to provide the highest level of resident and family satisfaction. Unfortunately, we did not meet your expectations and have already made some staff changes to ensure that this will never happen again.
    We deeply value the trust that families and residents place in us and do not take lightly the commitment we make to provide quality service. We regret your recent experience and we will learn from this situation.
    If there is anything we can do in the future or if you have any questions, please let me know.
    Yours in service,

    Ed Marks, Executive Director

    This is a response from a representative of Franklin Park Stone Oak

  • Review by

    Visitor

      Overall
    • Staff
    • Activities
    • Food
    • Quality Of Care
    • Facility

    I I was very impressed when I had the opportunity to visit this community. They really seem to have their act together and the residents are very happy. Other communities should take a page from Franklin Park's "book"

    1 person found this helpful. Was this helpful?

  • Review by

    Family or friend of a resident

      Overall
    • Staff
    • Activities
    • Food
    • Quality Of Care
    • Facility

    My neighbor lives here and she absolutely loves it! She loves all the staff and they truly love her back. She says it gets better and better every day!

    Was this helpful?

  • Review by

    Family or friend of a resident

      Overall
    • Staff
    • Activities
    • Food
    • Quality Of Care
    • Facility

    I have to commend the new management at Franklin Park Stone Oak. As someone who visits their loved one often, I have noticed how things are improving. I really like the new chef, and the people in charge seem to be making the right moves. I have met the new Executive Manager and its nice to see a fresh face and a can do attitude. Overall, it's a big improvement. I am glad to see the changes.

    Was this helpful?

  • Review by

    Family or friend of a resident

      Overall
    • Staff
    • Activities
    • Food
    • Quality Of Care
    • Facility

    Franklin Park is great! They have made some amazing chnages in the last few months. I am happy to have my mom living here

    Was this helpful?

  • Review by

    Visitor

      Overall
    • Staff
    • Activities
    • Food
    • Quality Of Care
    • Facility

    This is a lovely community with flexible dining and activity schedules to meet all needs. The personal care, however is lacking. This facility's management must pay closer attention to what the floor staff are doing, and provide more training.

    Was this helpful?

    Provider ResponseSep 20, 2013

    Thank you for taking the time to write a review of our community. We would appreciate the opportunity to hear more about your experience so we can further look into your observations that prompted you to write a review. Franklin Park maintains an open door policy and we want to look into and resolve any concerns. Please contact the Executive Director to schedule a meeting.

    This is a response from a representative of Franklin Park Stone Oak

State Records for Franklin Park Stone Oak

Licensing types and standards for senior communities vary between states. In some states license types are tied to the level of care provided and the number of residents served. Licensed communities located in Texas are subject to inspections. The results of these visits are summarized in reports which outline the deficiencies found (if any) and the plan of correction the community must take to remedy the deficiency. Reports are retained by both the state agency and the community for a required length of time. Where possible, we are sharing these publicly available reports to help seniors and their loved ones make informed decisions when selecting a community.

Assisted living facilities are subject to inspections by the Department of Aging and Disability Services (DADS) to determine the facility’s compliance with applicable laws and regulations as per §92.81. These visits may be for reasons of licensure renewal, inspection of care or complaint visits. Visits may be classified as either a health visit or life safety code visit.

If a deficiency (violation) is noted during the visit, the DADS evaluator will detail the facility’s violation of the corresponding regulation, and the steps the community must take to correct the deficiency. Administrative penalties may be assessed for reasons that include if a license holder violates Texas Health and Safety Code Chapter 247, refuses to allow a DADS representative to inspect records or the facility or fails to notify DADS of a change of ownership before its effective date.

Though some states assign severity types to deficiencies, Texas does not. If you are interested in learning more about the cited deficiency, either contact the community or DADS to request a copy of the inspection report.

Total Deficiencies

2011 - 2014

63
Franklin Park Stone Oak
18
Texas State Median
0
Texas Best Record
201
Texas Worst Record

Total Deficiencies by Year

YearRecordsDeficiencies
201451
2013824
201241
20111037

Deficiency Severities:

List of State Records

    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • Abuse: Facility Must Investigate And Report
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • Bill Of Rights: Safe Living Environment
    • Deficiency
    • Investigation Of Facility Employees
    • Bill Of Rights: Safe Living Environment
    • Authorized Electronic Monitoring: Information
    • Employees: ST-Doc. Competency
    • Employees: ST-Attend.-Act. Of Daily Living
    • Resident Assessment: Within 14 Days Of Admit.
    • Resident Assessment: Comprehensive Assessment
    • Resident Assessment: Service Plan
    • Resident Policies: Disclosure Statement
    • Resident Policies: Admit.-Identifying Info.
    • Medications: Medication Profile Record
    • Medications: Self-Admin. Resident Room
    • Medications: Disposal-No Longer Used
    • Dietary Service: Safe Handling Of Foods
    • Dietary Service: Hair Restraints
    • Dietary Service: 17 Or More Residents
    • Dietary Service: Food Source-Food Spoilage
    • Alzheimer's: Staff Training-Initial 16 Hours
    • Alzheimer's: Pre-admission
    • Alzheimer's: Assessment
    • Alzheimer's: Service Plan
    • General Safety: Liquid Oxygen
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • Medications: Administration-Qualif. Person
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • Dietary Service: Potentially Hazardous Food
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • Dietary Service: 17 Or More Residents
    • Deficiency
    • FA-SS: Sprinkler Systems Large B
    • General Safety: Comfortable Air Temps
    • Accessibility Provisions
    • RA: Kitchen - Commercial Range
    • RA: Laundry: On-site: Exhaust Dryer Heat
    • Initial S: Doc. Avail.: Comp. Sprinkler Sys.
    • Deficiency
    • FA-SS: Smoke Detectors
    • Deficiency
    • Req.:Exst Type A & Type B Small Comply Ch. 33
    • Oper.: Smoking Regulations
    • Const.: Hazard Areas One-Hour Fire- Separated
    • Const.: Emergency Lighting
    • FA-SS: Fire Alarm And Sprinkler Systems
    • FA-SS: Sprinkler Systems Large B
    • S - H: Janitor Closet(s)
    • S - H: Windows Insect Screened
    • General Safety: Comfortable Air Temps
    • General Safety: Passage Elevators
    • General Safety: On Site Maintenance Equipment
    • Portable Fire Extinguisher: Spacing
    • PFE: Loc. Of Extinguishers In Hazardous Rooms
    • Accessibility Provisions
    • RA: Kitchen - Janitorial Facilities
    • RA: Kitchen - Commercial Range
    • RA: Laundry: On-site: Separate And Sprinkled
    • RA: Laundry: On-site: Soiled Linen Rec. Etc.,
    • RA: Laundry: On-site: Sep. Areas For W & D
    • RA: Laundry: On-site: Folding Area
    • RA: Laundry: On-site: Exhaust Dryer Heat
    • Initial S: Doc. Avail.: Comp. Sprinkler Sys.
    • Initial S: Doc. Avail.: Service Contracts
    • Deficiency
    • Alzheimer's: PP: Gates-Continuous Path
    • Alzheimer's: PP: Electronic Gate Locks
    • Alzheimer's: PP: Exit Doors Rel.-Mon. Station
    • Alzheimer's: PP: Manual FA Pull Exit Doors
    • FA-SS: Smoke Detectors
    • FA-SS: Sprinkler Systems Large B
    • Deficiency
    • There were no deficiencies found on this visit.
    • Deficiency
    • There were no deficiencies found on this visit.

Provider Name: Franklin Park Stone Oak
License Number: 104834